Accessibility Statement of Tilater Entertainment

Tilater Entertainment is committed to making its digital and physical offerings as accessible as possible to all users. We aim to provide an inclusive experience for people with different abilities and continuously work to improve accessibility across our services.

This accessibility statement applies to all access points and formats operated or provided by Tilater Entertainment, including:

Mobile applications (including those currently under development)

Digital and printed tickets, including paper tickets

Ticketing services are technically provided via a white-label solution operated by a third-party ticketing provider. While an external system is used, accessibility considerations are taken into account when selecting and configuring such services.

Tilater Entertainment partially complies with recognized accessibility standards and is actively working to improve accessibility across all platforms and touchpoints.

Due to ongoing development activities and the use of third-party systems, some content or functionalities may not yet be fully accessible. Accessibility improvements are implemented on a continuous basis.

Accessibility is treated as an ongoing process. We regularly review our digital and physical services and consider accessibility aspects when developing new features, applications, event formats, and services.

If you experience any accessibility barriers or would like to provide feedback or suggestions, please contact us: compliance (at) tilater.com

These Terms & Conditions (“T&Cs”) govern the use of websites, webshops, platforms, applications, ticket sales, subscriptions, and services operated under the brand Tilater Entertainment, a brand of Rolling LIVE Entertainment GmbH (“Tilater”, “we”, “us”).

They apply to all users, including visitors, ticket buyers, subscribers, artists, promoters, venues, and business partners, unless explicitly agreed otherwise in writing.

Depending on the event, Tilater Entertainment may act as event organizer, promoter, or as an intermediary or agent for third-party organizers, artists, or venues. The applicable role is specified in the event description or ticket information.

Where Tilater Entertainment acts as an intermediary or agent, it acts in the name and for the account of the respective event organizer, who is the contractual partner and seller vis-à-vis the ticket buyer.

Ticket sales and ticket processing are technically handled via white-label software solutions provided by third-party ticketing providers. Tilater Entertainment is not the technical operator of the ticketing infrastructure.

Tickets are issued electronically or in printed form and are valid only for the specified event, date, and time. Each ticket grants a single entry and becomes invalid upon first scan.

All prices are displayed in the applicable currency and include any mandatory fees unless stated otherwise.

Payments are processed exclusively through third-party payment service providers. Tilater Entertainment does not store payment or credit card data.

Additional service or handling fees may apply and are disclosed during the purchase process.

Unless otherwise stated for a specific event, tickets are non-refundable, no refund is granted for late arrival or no-show, and tickets are excluded from exchange.

If an event is cancelled, refund or replacement rules are determined by the organizer and applicable law.

Tilater Entertainment reserves the right to make reasonable changes to event programs, line-ups, schedules, or venues. Such changes do not automatically entitle ticket holders to a refund.

Admission is subject to compliance with venue rules, safety regulations, and age restrictions.

Official identification may be required for age-restricted events.

Tilater Entertainment and venues reserve the right to refuse entry or remove attendees for safety, security, or behavioral reasons, without refund.

Tilater Entertainment may offer subscription-based or membership services providing access to benefits such as early ticket access, discounts, or preferential pricing.

Subscriptions do not guarantee access to specific events or ticket availability.

Subscription benefits are personal, non-transferable, and may be modified, suspended, or discontinued at any time. No entitlement to specific future benefits is granted.

The resale of tickets for commercial purposes, including auctions or unauthorized platforms, is prohibited unless explicitly permitted.

Tilater Entertainment reserves the right to invalidate tickets sold or used in violation of these rules.

9. Intellectual Property and Media Rights

All content, trademarks, logos, and materials published by Tilater Entertainment are protected by intellectual property laws.

By attending an event, visitors acknowledge that photo, video, and audio recordings may be made and used for documentation, promotional, and commercial purposes, unless legally prohibited.

Tilater Entertainment is liable only for damages caused by intentional misconduct or gross negligence, to the extent permitted by law.

Liability for indirect damages, consequential damages, and loss of profit is excluded where legally permissible.

Where Tilater acts solely as intermediary, liability for event execution rests with the respective organizer or venue.

Personal data is processed in accordance with the Privacy Policy published on our platforms. By using our services, users acknowledge and accept the Privacy Policy.

These Terms & Conditions are governed by Swiss law.

The exclusive place of jurisdiction is Zurich, Canton of Zürich, Switzerland, unless mandatory statutory provisions provide otherwise.

If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions remain unaffected.

Tilater Entertainment reserves the right to amend these Terms & Conditions at any time. The version published at the time of use applies.

A brand of Rolling LIVE Entertainment GmbH

Rolling LIVE Entertainment GmbH
c/o Lauz Consulting GmbH
Europa-Strasse 9
8152 Glattbrugg
Schweiz
info@tilater.com
+ 41 78 647 72 69


Legal entity: Rolling LIVE Entertainment GmbH
Registered office (Sitz): Opfikon, Switzerland
Address: Europa-Strasse 9, 8152 Glattbrugg, Switzerland
Commercial Register: CH-020.4.090.212-6
VAT number: CHE-499.420.057

Ticket sales and ticket processing are technically handled via software solutions provided by software providers. Tilater Entertainment acts as the brand under which events, promotions, and related services are offered. Contractual roles and responsibilities are defined in the applicable Terms & Conditions.

Tilater Entertainment and Rolling LIVE Entertainment GmbH assume no liability for the content of external websites linked from this website. The operators of the linked pages are solely responsible for their content.

The data controller responsible for the processing of personal data is:

c/o Lauz Consulting GmbH
Europa-Strasse 9
8152 Glattbrugg
Schweiz

This Privacy Policy applies to the processing of personal data in connection with:

Mobile applications (including those under development)

Subscriptions, memberships, and fan benefit programs

Event operations, access control, and guest lists

B2C and B2B interactions, including promoters, artists, venues, and partners

This policy applies to users in Switzerland, the EU/EEA, and other jurisdictions in which Tilater Entertainment operates.

Depending on the nature of your interaction with us, we may process the following categories of personal data.

Account, subscription, and preference information

B2B contact details (company, role, business contact data)

Optional information provided voluntarily (e.g. accessibility needs, dietary preferences)

Usage and navigation data on our platforms

Information provided by event organizers, venues, or partners where necessary for event execution, ticketing, or invoicing

Payment data is processed exclusively by third-party payment service providers and is never stored by Tilater Entertainment.

We process personal data for the following purposes:

Sale, administration, and validation of tickets

Organization, promotion, and execution of events

Management of subscriptions, memberships, and fan benefits

Issuance of confirmations, invoices, and event-related information

Marketing and promotional communications where consent has been given

Platform security, analytics, and service improvement

Compliance with legal and regulatory obligations

5. Ticketing, Payments & Third-Party Providers

Ticket sales and ticket processing are technically handled via white-label software solutions provided by third-party ticketing providers. Tilater Entertainment determines the purposes of data processing related to its events and services.

Additional third-party service providers may include:

Analytics, security, and marketing technology providers

Where required, Data Processing Agreements are in place to ensure compliance with applicable data protection laws.

Personal data is processed based on one or more of the following legal grounds:

Performance of a contract (e.g. ticket purchase or subscription)

Legitimate interests (e.g. event security, service optimization)

If you opt in to receive marketing or promotional communications, we process your contact data for this purpose only. You may withdraw your consent at any time via the unsubscribe mechanism provided or by contacting us directly.

Personal data is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with statutory retention requirements, or resolve disputes. Data is subsequently deleted or anonymized in accordance with legal requirements.

We implement appropriate technical and organizational measures to protect personal data, including encrypted data transmission, restricted access, and ongoing security monitoring.

Depending on your place of residence and applicable law, you may have the right to access your personal data, request rectification or deletion where legally permissible, restrict or object to processing, withdraw consent at any time, and lodge a complaint with a competent data protection authority.

Where personal data is transferred outside Switzerland or the EU/EEA, appropriate safeguards are applied in accordance with applicable data protection laws.

We reserve the right to update this Privacy Policy at any time. The version published on our platforms at the time of use shall apply.

Privacy policy

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